Outsourced Cloud & IT Operations
Dedicated engineers for cloud, DevOps, and IT operations — embedded in your team, at a fraction of local hiring costs.
Dedicated Engineers
Stop waiting months to fill engineering roles at inflated local salaries. Our dedicated engineers integrate directly into your team — joining your Slack channels, attending your standups, and working your hours. Whether you need a cloud architect, a DevOps engineer, a helpdesk lead, or a security specialist, every Nimbus Ops engineer is senior-level (5+ years), certified in their domain, and vetted rigorously for communication skills.
They're not contractors watching the clock — they're committed team members who understand your architecture, your processes, and your goals. Whether you need a single AWS specialist to bolster your platform team or a squad of engineers for a major initiative, we match the right people to your environment and onboard them within 48 hours.
Our engineers don't just execute tickets — they contribute to architecture decisions, write documentation, mentor junior team members, and present in sprint reviews. This is embedded engineering, not body shopping.
Key Deliverables
- Dedicated senior engineers embedded in your team
- Full timezone overlap with your business hours
- Daily standup participation and Slack-native communication
- Domain-certified with 5+ years of experience
- Monthly performance reviews and skills development
- 30-day replacement guarantee if not satisfied
- Flexible scaling — add or reduce engineers as needed
- Knowledge transfer documentation and runbooks
Managed Cloud Operations
Hand over the undifferentiated heavy lifting of cloud operations to a team that lives and breathes infrastructure. Our managed cloud operations service covers everything from 24/7 monitoring and alerting to patch management, incident response, capacity planning, and cost optimisation — all delivered by senior engineers who know your environment inside out.
We don't just monitor dashboards and escalate tickets. Our ops engineers proactively identify issues before they become incidents, optimise your infrastructure for performance and cost, and maintain your environments to the highest security and compliance standards. You get an entire cloud operations function without the overhead of building and managing one internally.
Every managed service engagement begins with a thorough environment audit. We document your architecture, identify risks and optimisation opportunities, establish runbooks, and set up monitoring and alerting tailored to your SLAs. From there, our team takes ownership — you focus on building product, we keep the lights on.
Key Deliverables
- 24/7 infrastructure monitoring and alerting
- Incident response with defined SLAs
- Patch management and security updates
- Capacity planning and auto-scaling management
- Monthly cost optimisation reviews
- Runbook creation and maintenance
- Regular environment health reports
- Disaster recovery testing and documentation
Managed IT Helpdesk & Support
Your employees shouldn't wait hours for IT support. Our managed IT helpdesk service provides a dedicated team of support engineers who handle everything from password resets and software issues to complex infrastructure troubleshooting — all with the communication quality and timezone alignment that your workforce expects.
Unlike generic offshore helpdesks plagued by scripts and language barriers, Nimbus Ops support engineers are fluent English communicators with real technical depth. They integrate into your ticketing system (ServiceNow, Jira, Freshdesk, or any ITSM tool), follow your processes, and operate as an extension of your internal IT team.
We staff T1, T2, and T3 support depending on your needs. Our T1 agents handle routine requests and password resets. T2 engineers resolve software, hardware, and connectivity issues. T3 specialists handle complex infrastructure, security, and escalation cases. You get a complete, layered support function without the cost of building one in-house.
Key Deliverables
- Tier 1, 2, and 3 IT support staffing
- Integration with your ITSM tools (ServiceNow, Jira, Freshdesk, etc.)
- Defined SLAs and escalation procedures
- Incident and problem management aligned to ITIL
- Asset and software licence tracking
- Monthly support performance reporting
- Knowledge base creation and maintenance
- Onboarding and offboarding IT support for staff
DevOps & Platform Engineering
Your developers should be shipping features, not wrestling with deployment pipelines and infrastructure provisioning. Our DevOps and platform engineering service gives you a dedicated team of engineers who build, maintain, and evolve your developer platform — from CI/CD pipelines and infrastructure-as-code to Kubernetes clusters and internal developer portals.
We follow platform engineering best practices: golden paths that make the right thing the easy thing, self-service infrastructure provisioning, automated testing and deployment, and observability built in from day one. Our engineers work as an embedded platform team, collaborating directly with your developers to understand their needs and remove friction from the development lifecycle.
Whether you're starting from scratch with a greenfield platform or modernising legacy deployment processes, our engineers bring battle-tested patterns from dozens of client engagements across Europe and North America. We've built platforms handling everything from fintech transaction processing to clinical data — always with security, compliance, and developer experience front of mind.
Key Deliverables
- CI/CD pipeline design, build, and maintenance
- Infrastructure-as-Code with Terraform/OpenTofu
- Kubernetes cluster setup, management, and optimisation
- Internal developer portal and self-service tooling
- Automated testing integration (unit, integration, e2e)
- Environment management (dev, staging, production)
- Observability stack setup (logging, metrics, tracing)
- Developer documentation and onboarding guides
End User Computing & Device Management
Managing laptops, devices, and workplace software across a distributed or remote-first team is a hidden operational burden for most growing companies. Our End User Computing (EUC) service provides a dedicated team of engineers who take ownership of your device estate — from procurement and provisioning to policy management, software deployment, and ongoing support.
We manage Windows, macOS, and mobile devices using enterprise MDM platforms (Microsoft Intune, Jamf, Kandji) and integrate with your identity provider (Azure AD, Okta, Google) to ensure devices are secure, compliant, and always up to date. New employees receive a fully configured device on day one. Departing employees have access revoked immediately. Your security team sleeps soundly.
For growing companies expanding across geographies, our EUC service eliminates the need for local IT staff in every office. We manage your global device estate centrally, with engineers who work your hours and respond fast.
Key Deliverables
- MDM setup and management (Intune, Jamf, Kandji)
- Device provisioning and zero-touch deployment
- Software licence management and deployment
- OS and application patch management
- Security policy configuration and compliance monitoring
- Identity and access management integration
- Employee onboarding and offboarding IT workflows
- Device inventory and asset tracking
Cloud Migration
Migrating to the cloud — or between clouds — is one of the highest-stakes infrastructure projects your organisation will undertake. Get it wrong and you face extended downtime, data loss, spiralling costs, and months of remediation. Get it right and you unlock scalability, resilience, and significant cost savings.
Our cloud migration service provides dedicated migration squads — teams of 2–6 engineers who specialise in planning and executing complex migrations. We follow a proven methodology: discover, assess, plan, migrate, optimise. Every migration begins with a thorough assessment of your current estate, dependencies, and risk factors. We then create a detailed migration plan with clear milestones, rollback procedures, and zero-downtime strategies.
We've migrated everything from single-server applications to complex microservice architectures with hundreds of components, for clients across Europe and North America. Our engineers are experienced with lift-and-shift, re-platforming, and re-architecting approaches — and we'll recommend the right strategy for each workload based on your timeline, budget, and technical goals.
Key Deliverables
- Comprehensive migration assessment and planning
- Workload discovery and dependency mapping
- Zero-downtime migration execution
- Data migration with integrity verification
- Performance testing and validation
- Rollback procedures and risk mitigation
- Post-migration optimisation and cost review
- Knowledge transfer and documentation
Cloud Security & Compliance
Cloud security isn't a one-time audit — it's an ongoing discipline that requires dedicated expertise. Our cloud security and compliance service embeds security-focused engineers into your team who continuously monitor, assess, and improve your cloud security posture across AWS and Azure environments.
We help you achieve and maintain compliance with the frameworks that matter to your business — ISO 27001, SOC 2 Type II, Cyber Essentials Plus, HIPAA, PCI DSS, and GDPR. Our engineers don't just tick boxes; they implement the technical controls, monitoring, and processes that make compliance a natural outcome of good engineering practices.
From IAM policy design and secrets management to network segmentation, encryption at rest and in transit, and vulnerability management — our engineers cover the full spectrum of cloud security. We conduct regular security reviews, maintain audit-ready documentation, and respond to security incidents with the urgency and expertise your business demands.
Key Deliverables
- Cloud security posture assessment and remediation
- IAM policy design and implementation
- Encryption management (at rest and in transit)
- Network security and segmentation
- Compliance framework implementation (ISO 27001, SOC 2, HIPAA, etc.)
- Vulnerability scanning and remediation
- Security incident response procedures
- Audit-ready documentation and evidence collection
Cost Optimisation & FinOps
Most organisations overspend on cloud by 30–40%. The culprits are familiar: oversized instances, forgotten resources, poor reserved instance coverage, inefficient data transfer patterns, and a lack of cost accountability across teams. Our FinOps service tackles all of these systematically.
We embed FinOps-trained engineers who bring financial accountability to your cloud spending. They'll implement tagging strategies for cost allocation, right-size your compute and database instances, optimise your reserved instance and savings plan coverage, identify and eliminate waste, and establish the dashboards and governance processes that keep spending under control long-term.
This isn't a one-off cost review that gathers dust. Our engineers work continuously as part of your team, monitoring spending trends, catching anomalies early, and implementing optimisations as your infrastructure evolves. We typically deliver 25–40% cost reduction in the first 90 days, with ongoing savings maintained through disciplined FinOps practices.
Key Deliverables
- Comprehensive cloud cost audit and savings roadmap
- Resource right-sizing analysis and implementation
- Reserved Instance and Savings Plan strategy
- Cost allocation tagging and chargeback setup
- Waste identification and elimination
- Cost anomaly detection and alerting
- Monthly FinOps reporting and recommendations
- Team training on cost-aware engineering practices