Privacy Policy

Last updated: 25 March 2026

1. Introduction

Nimbus Ops Ltd ("we", "our", "us"), registered in England and Wales (Company No. XXXXXXXX), is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller is Nimbus Ops Ltd, Thornby, Stockton. For data protection queries, contact us at info@nimbusops.co.uk.

3. Information We Collect

Information you provide

  • Name, email address, phone number, and company name when you complete our contact form
  • Information included in messages you send us
  • Job application details if you apply to join our talent network

Information collected automatically

  • IP address and approximate location
  • Browser type and version
  • Operating system
  • Pages visited, time spent, and referral source
  • Cookie data (see our Cookie Policy)

4. How We Use Your Information

We process your personal data for the following purposes:

  • Responding to enquiries — to reply to contact form submissions and provide information about our services (legal basis: legitimate interest)
  • Service delivery — to deliver our managed IT services and manage client relationships (legal basis: contract performance)
  • Marketing communications — to send relevant updates about our services, where you have opted in (legal basis: consent)
  • Website analytics — to understand how visitors use our website and improve the experience (legal basis: consent via cookie preferences)
  • Legal compliance — to meet our regulatory and legal obligations (legal basis: legal obligation)

5. Data Sharing

We do not sell your personal data. We may share your data with:

  • Cloud service providers (hosting and infrastructure)
  • Analytics providers (Google Analytics, where consented)
  • Email service providers (for transactional emails)
  • Professional advisers (legal, accounting) where necessary
  • Law enforcement or regulatory bodies where required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form enquiries: 2 years from last contact
  • Client data: duration of engagement plus 6 years
  • Job applications: 12 months from submission
  • Analytics data: 26 months (anonymised)

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise any of these rights, contact us at info@nimbusops.co.uk. We will respond within 30 days.

8. International Transfers

Some of our service providers and engineering talent operate outside the UK. Where personal data is transferred internationally, we ensure adequate safeguards are in place, including Standard Contractual Clauses approved by the ICO.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security assessments. We hold ISO 27001 and Cyber Essentials Plus certifications.

10. Cookies

For details about how we use cookies, please see our Cookie Policy.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via our website. We encourage you to review this page periodically.

12. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13. Contact Us

Nimbus Ops Ltd
Thornby, Stockton
Email: info@nimbusops.co.uk
Phone: +44 7824 021577